Free delivery for orders over £45! Shop now
Free shipping on orders over £45 in Europe and £100 for the rest of the world.
UK
Standard via Royal Mail (2-3 days delivery) £2.00
Europe
Standard via Royal Mail (3-10 days delivery) £5.00
Rest of the World
Standard via Royal Mail (4-12 days delivery) £10.00
Missing, Delayed or Damaged Items
Please ensure that the delivery address that is provided is correct. We cannot accept responsibility in the event that a package goes missing due to an incorrect delivery address being provided to us.
If an item arrives and the packaging appears to have been tampered with, and or, is damaged, alert the postman or courier, and ask them to make a note of it. You must keep the packaging as we may require this as evidence. Let us know as soon as you can as we may have to open a claim with our shipping company.
If your order appears to have gone missing please contact us and we will do what we can to track it down.
UK - If an order is lost we will have to make a claim with our shipping company. In some circumstances, it may not be possible for us to issue a refund until this process is complete. It can take up to 30 days for the claim to be fully investigated, and we cannot start the process until 15 working days have elapsed since the item was due to be delivered.
EU/International - In the event that an international order has gone missing, we will have to make a claim with our shipping company. In some circumstances, it may not be possible for us to issue a refund until this process is complete. It can take up to 90 days for the claim to be fully investigated, and we cannot start the process until 20 working days (for items posted to Europe) or 25 working days (for items posted to the rest of the world) have elapsed since the item was due to be delivered.
Order Adjustments
If you complete your order and then realise a mistake, please email us immediately at info@creationsofficial.co.uk If you receive an ‘order shipped’ email It's then too late, which unfortunately we can’t do anything about. We do however coordinate returns. Visit our return policy for more.
